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Frequently Asked Questions (FAQ)
General

1) What’s the USP of Swaas?
Swaas products are truly a breath of fresh air. Our products are created to provide a safe and healthy lifestyle. All of our energy and passion goes into formulating and creating the finest products free of harmful chemicals.
Swaas is the result of our combined ambitions to contribute to this world in becoming a better place. We at Swaas constantly strive to make a difference in the community for the people, for the environment, and for the next generation. The life-changing benefits of natural products and essential oils create a safer and healthier environment for all. We are on a mission to research, conduct and educate the benefits of suitable natural products and organic living practices. Our products are created with the same philosophy of understanding the impact on environment.

2) Organic/ Healthy living is the buzzword that surrounds us these days, how do your products help one achieve that?

Within Swaas, that’s all about a healthier life. Primarily in my heart, I believe you can’t live a healthy life on a sick planet, so for me the environment is such an incredibly important part of that formula. It’s about unlocking human potential, safe guarding and advancing human health, and protecting our precious planet. That’s what really matters to me. Working together we are confident we can have a positive impact on the health of billions of people around the world, truly fulfilling our mission of nurturing the next generations. As we move in to the promising future, this company has a rewarding road ahead of it indeed, but this success cannot and does not depend on any one individual. Instead it springs from the unique synergy that comes when many works together to realize a singular idea. That’s the task before us now, and with your continued help and support, I’m certain we will achieve it.

3) What are the benefits of your products in day to day lives? (For example, can you talk about how your floor cleaner is different etc)

Swaas products create hygienic and pleasant surroundings for our customers through our handpicked natural ingredients and plants essentials which in return give a lot of health benefits.
 Floor Cleaner: Made with plant derived ingredients, our floor cleaner is not only a powerful cleaner but makes the house smell amazing after every clean.

4) Are Swaas products pet-safe?
Yes, all our products are 100% pet-safe.

5) Are Swaas products Kid-safe?
Yes, all our products are 100% kid-safe.

6) Are Swaas products gluten-free?
Yes, all our products are 100% gluten-free.

7) Are Swaas products vegan and cruelty-free?
Yes, all our products are vegan. We never test on animals, and we are certified by Ayush.

8) Are Swaas products safe to use while pregnant?
Yes, many of our customers are moms and enjoy our hypoallergenic, non-toxic, and naturally derived products throughout their pregnancy.

Orders, Returns & Exchanges

1) Can I cancel or modify my order after it has been placed?
Once your order has processed, we are unable to modify or cancel it. If you notice any errors or issues with your order, please contact our Support Team as soon as possible.

2) How can I track my order?
We will email you a shipping confirmation with tracking information once your order ships. You can also track your order status from your Swaas account. Go to your Order History, select the order, and click on the link under “Shipping Method – Track My Shipment.” Please allow 1-3 business days for your order to ship due to processing time.

3) Can I return or exchange my purchase if I don’t like it?
Yes. We stand by our 100% satisfaction guarantee. If you aren’t happy with your purchase for any reason, let us know at support@swaasproducts.com, and we’ll make it right.

4) Do I need to provide a receipt to return or exchange my purchase?
Yes, we require the order number or proof of purchase for returns and exchanges.

Account Benefits
1) How do I create a Swaas account?
Go to our Customer Login page, and select “Sign Up” to create your Swaas account.
2) What are the benefits of creating a Swaas account?

  • You’ll receive email updates and stay in the loop by signing up for our newsletter.
  • You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email we’ve sent you.
  • You’ll also experience faster checkout by adding your shipping and billing information to your account.
  • Finally, you’ll be able to keep track of your Order History, including current and previous orders you’ve placed with us.

Swaas Subscriptions:
1) How do I keep track of my subscription(s)?
From the home page of our website, log into your Swaas account. From there, you can see and edit any active subscriptions you have. You can also see your order history as well as your shipping and billing information.

2) Can I put my subscription on hold?
Yes, from your Swaas account you can pause your subscription or skip your next shipment.

3) How do I edit the items in my custom subscription bundle?

  • Log into your Swaas account and go to “Manage Subscriptions”.
  • Under your custom subscription bundle, select “Edit” then “Add, remove or replace products from your bundle”.
  • If you have any trouble, email us at support@swaasproducts.com

4) How do I cancel my subscription?
You can cancel your subscription at any time from your Swaas account. Select the trash bin icon underneath the subscription and follow the prompts.